Firefox Support Project Manager

As a part of our efforts to improve Firefox support, we are looking for a Firefox Support Project Manager. If you are interested or know someone who is interested, please let me know (jt at mozilla dot com).

Thanks,

JT

Firefox Support Project Manager

Duties:
Responsible for all aspects of the support.mozilla.com platform
Mobilize volunteers for successful platform roll out and continued support
Spearhead efforts to recruit and train more volunteers
Develop and track metrics to ensure quality user support and healthy support community
Identity, develop and support volunteer community
Develop and implement formal feedback loops
Serve as primary interface for support between marketing, product, QA and engineering
Responsible for overall user care efforts (including responding to letters, voicemails, etc.)

Required Qualifications:
Team player attitude
Self-motivated and quick learner
Excellent verbal and interpersonal skills
Excellent written communication skills
Strong multitasking and troubleshooting skills
Good organization and time management skills
Customer management skills
Familiarity with personal computers, desktop applications, web browsers, and Windows operating systems
Strong familiarity with Mozilla and Firefox required, experience working with open source or community driver organization strongly preferred