We have been having lots of back and forth about the design of the SUMO forum home page. After much discussion and feedback, we have developed this mock-up:
For a general reference for comparison, please check out the SUMO homepage: http://support-stage.mozilla.org
Goals of this page:
1. To ensure that the user has searched through the knowledge base.
2. To get the user to search through the forum to find an answer to their problem.
3. If they can't get their answer in 1 or 2, we want to make it easy for them to ask their question (we are currently missing a good explanation of how the forum works-- maybe that is a call-out box that we link to-- any ides?)
4. Make it easy for people to log-in and/or track their current questions
I would appreciate your thoughts and feedback here.
To get involved with the SUMO project, check out our contributor page.