Wednesday, August 1, 2007

I just got a support phone call for Firefox...

...and it reconfirmed to me why the work we are doing on Firefox support is very important.

All she needed help with was to import her bookmarks from IE, but she had no idea where to do it and then where to look for them (she may have actually imported them as a part of the install-- she didn't think so-- but that is beside the point). The point is that our work on SUMO will positively impact the daily lives of Firefox users. This was a woman who was told to use Firefox because it would make her online banking easier and better. Think of all the people like this who we will be able to help keep or even turn in to passionate users of Firefox.

The phone call also reaffirmed to me that we have a long way to go content wise on SUMO. We have are off to a great start, but there are still so many things that people need help with. That said, I still do think our strategy of getting the initial article list live and then using the learnings from how people actually use the SUMO site (what they search for, etc.) to determine what new content we create is the correct one. Using those learnings will also tell us how we can make all this great content easy to find--even when users don't know exactly what they are looking for (which is equally important).

So, thanks again to everyone for all your hard work. You can still get involved. Visit our SUMO contributor page to learn how.


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