Seeding Mozilla marketing in India and beyond

Mozilla in India...
Seth B., Manager of Mozilla's community giving program, and Chris Hofmann (chofmann), Director of Special Projects for Mozilla, went on a 2 week community building trip to India as a part of our larger objective of seeding Mozilla marketing around the world. Seth's blog has an incredible account of the trip (many great blog posts). I recommend that you check it out. A quick summary is that Seth and Chofmann both feel that the Mozilla community in India is incredibly vibrant and excited to help spread Firefox.

... and Beyond
As I mentioned earlier, Rishi, one of our interns, has been researching the state of the web and the state of Mozilla in Russia, Australia, Pakistan, Singapore, Turkey, Canada and Mexico. We will be publishing what we have learned within the next week. We look forward to your feedback on the information and possible next steps.

What's up in Brazil and Argentina? Lots!
I have heard from a few of our Brazil volunteers that they have begun organizing action teams around getting local computer makers (small businesses-- almost like mom and pop shops) to put Firefox on all the computers they build. Mozilla Argentina volunteers are testing a similar program at Internet Cafes/LAN Houses. We are all excited to hear how these efforts work and see if they can be replicated elsewhere.

1 week until SUMO knowledge base alpha-- we need your help!

If all goes to plan, the Firefox Support Working group will be pushing the support.mozilla.com knowledge base live for community review next Friday, August 3rd.

We still have some open articles, as well as plenty of claimed articles that need writing and editing. Check our our community contributor page to learn how you can help. It is going to take a full team effort to get the alpha live by the end of the week, but given the overwhelming response thus far, I think it is doable.

Forum design feedback needed
We are now in the process of designing the look and feel of the SUMO forums. If you have any feedback on what they should look like (remember, we have already chosen TikiWiki as the solution) or any examples of easy to use support forums out there, please contact me at jt at mozilla dot com.

Do you know any good chat solutions?
We also are looking for live chat solutions. If you know of any good easy to use chat solutions, please pass those along too!

First Enterprise Working Group call a success!

As I mentioned earlier, we now have an Enterprise Working Group that is exploring how we can make Firefox easier to use/deploy for large organizations (companies, schools, governments, universities).

Check out a quick recap of today's discussion. Thanks to everyone who participated.

The next call will focus on improvements/features in Firefox that would be helpful for enterprises. We are still looking for participants in the group, so definitely feel free to join. Once we have details for the next call, I will also post them here.

47 out of 64 Firefox support articles claimed (WOW)!

We are on a roll here folks! Great work by a large number of volunteers.

If you want to get involved, please jump on in today! Get started now and claim your article(s). It is an easy way to have a major impact on millions of Firefox users.

I will be posting more information soon on SUMO next steps.

28 of 64 Firefox support articles claimed

Saturday has been a busy day for the Firefox support article writers. We now have people signed up to write 28 of the 64 articles needs to launch the SUMO project.

You too can join in the fun! Get started now and claim your article(s). It is an easy way to have a major impact on millions of Firefox users.

Get 'em while they're hot: write a Firefox support article

12 of the 64 Firefox support articles have already been claimed... sign-up for an article today before you miss out!

The number of people who have volunteered for this project has been amazing so far (10 different people-- none of them paid to do it)! Get started now (even if you can't write the article today-- put your name next to the article you want to write).

Can't decide whether or not you should do it?
Tens of millions of Firefox users will benefit from your work. We make it easy to get involved and we are definitely happy to answer your questions.

Don't have the time?
Writing an article shouldn't take too much time. We have done much of the research for you. Most of the articles have sources you can refer to in writing the article. Plus, it is way more fun that doing your laundry.

But JT, I'm a really, really, really bad writer: If you can't write, I'm sure you are good at communicating in other ways. Use those skills to get others to help out.

I don't know how to use the wiki?
Tell me which article you want to write (jt at mozilla dot com) and I will sign you up. Then, write the article, send it to me and I will post it for you.

The SUMO project is a Mozilla wide effort that needs your help. Get started today. Thanks in advance!

Write a Firefox support article today!

After many months of hard work, we are now ready to start writing support documentation for the support.mozilla.com project!

This is an awesome way to impact the experience of tens of millions of people in a very real way. Let’s be honest, how often do you get to do that? Whether you are an engineer, writer, marketer, salesperson, student or none of the above, you can write support documentation for Firefox. It’s easy to get started!

But I am not a good writer! No problem… we need people who can write out the core content. Once we have that, we can have people who are “writers” and “editors” clean it up and make it sound pretty.

Get started now by following the instructions on our “Get Started Now” page!

Update:
We are 1 down and have 63 more to go! (Congrats to Andrew for finishing the first draft!)

I will be posting daily updates on our progress. Please help us spread the word!